Returns and Exchanges Our 90 day promise to you.
We understand that once your purchase arrives, it may not be exactly what you were expecting or you have simply changed your mind. Don't worry just return the item to us within 90 days for a full refund or exchange. Our goal at Angling Active is to ensure you are 100% happy with your purchase and this includes after sales care too. All that we ask is the item is returned in exactly the same condition as when we supplied to you. Once this 90 day period is over your purchase can no longer be returned unless it has developed a fault covered by warranty.
How do I return my unused item bought online?
All online transactions are covered by our 90 day full refund guarantee. Simply return the item to us within the 90 day period, starting from the date on your invoice. To qualify for a full refund or replacement (where possible) the item must be unused and in exactly the same condition as when you bought it, with all labels still attached and all packaging intact. To ensure the item arrives back to us in perfect condition we recommend you package the return carefully and securely. It is also important that you include either a copy of your invoice, or a note stating your order number, contact details as well as a brief note that indicates your choice of either a refund or exchange to an alternative product. To help with the return you will find a peel off return address label at the bottom of your invoice. You can use any postage service you wish to return your unwanted order but please note that the return postage costs and insurance for non-delivery or damage remain the responsibility of the customer.
Address for returns and exchanges: Returns Department, Angling Active Ltd, Agricultural Centre, Stirling, FK9 4RN
How do I return my unused item bought in store?
Please bring the item back to the store, within the same 90 day time limit. In most cases you can choose between an exchange or refund. The item must be unused and in exactly the same condition as when you bought it, with all labels still attached and all packaging intact. It is important you provide a proof of purchase to help us process the return, this can be in the form of a till receipt or credit card statement. We cannot accept an in store return without some form of proof of purchase. Refunds will be made in the same method as the original payment, so if you paid by credit card please remember to bring the same card with you for the refund.
Can I return an item after it has been used?
Once an item as been used, we cannot accept the item back for a refund or exchange. The item can no longer be considered new and cannot be resold to another customer. The exception to this would be if the item has a fault covered by our standard one year warranty as detailed below. We would consider an item used if it is not in the exact same condition as it was sold to you. This means that the item is completely unused, with all tags and labels still attached, boxes, packaging and accessories still sealed if appropriate and undamaged.
My purchase has developed a fault
All products sold by us are covered by the normal one year return to base warranty. Should you be unfortunate enough to have a problem with a product bought from us, please contact us through our Support Helpdesk or by email before returning your goods and we will do our best to resolve the problem as quickly as possible. It often helps if you can include some photographs and a detailed description of the problems you have experienced. If you are a UK based customer who purchased online or by the telephone, once a warranty fault has been confirmed we may be able to arrange collection of faulty goods. If you bought the item in store, please return the item to us in person. You may need to leave the item with us for a short period while we inspect and assess the fault. If it is over 1 year since your purchase our warranty no longer applies but we may still be able to help. Many manufactures offer either an extended warranty, or the option to purchase replacement parts for a nominal fee.
Returns from our Courier
If your order is returned to us by our courier as "undeliverable" where the courier has met their obligations and the parcel has not been successfully delivered due to customer error, these will be automatically refunded upon return minus the original postage charge. This includes but is not limited to the following: the courier unable to deliver due to you entering an address incorrectly, being refused by the addressee as the person named on the parcel does not live at the address, the courier has made numerous attempts to deliver and been unsuccessful or the parcel being left at the post office for collection and never collected etc.
Please be aware that once your parcel has been posted we can not cancel your order. You are welcome to return the order as your own expense and once we receive the order back we will refund you.