Returns and Exchanges Our 90 Day Promise to you.
Our goal at Angling Active is to ensure you are 100% happy with your purchase. We understand that once your purchase arrives home, it may not be exactly what you were expecting or you have simply changed your mind. Don't worry just return the item to us within 90 days. All that we ask is the item is returned in exactly the same condition as when you bought it.
How do I return something bought online?
All online transactions are covered by our 90 day guarantee. Simply return the item to us within the 90 day period, starting from the date on your invoice. The item must be unused and in exactly the same condition as when you bought it, with all labels still attached and all packaging. It is important that you include either a copy of your invoice, or a note stating your order number, name, address and telephone number. To speed up the process please also include a reason for your return. You will find a peel off returns address label at the bottom of your invoice. You can use any postage service you wish to return your unwanted order but please note that the return postage costs remain the responsibility of the customer.
How do I return something bought in store?
Please bring the item back to the store, within the 90 day time limit. In most cases you can choose between an exchange or refund. The item must be in exactly the same condition as when it was purchased, with all labels still attached and all packaging. It is important you provide a proof of purchase to help us process the return, this can be in the form of a till receipt or credit card statement. Refunds must be in the same method as when you paid, so if you paid by credit card please remember to bring the same card with you for the refund.
My item has developed a fault
All products sold by us are covered by the standard one year return to base warranty. Many manufacturers provide an additional extended warranty. Should you have any issues with a product bought through our online store, please contact us by email before returning your goods and we will do our best to assist you. If you made your purchase online or by the telephone we can arrange collection of faulty goods that are covered by warranty. If you bought the item in store, it is best if you can return the item to us in person so we can inspect the item and assess the fault.