We are looking for an angling enthusiast to join our office team!

We are looking for an individual who has a keen eye for detail, good literacy and computer skills who can confidently speak with our customers over the telephone, offering advice, helping with mail order enquiries and processing payments. Our ideal candidate should be able to communicate effectively to customers and staff via email, work well within a small team and be able to organise their work load efficiently.

Amongst these customer service based tasks, the main area of the role involves adding and updating products to our website, taking time to research each product and develop an interesting, factual and natural product listing that helps visitors make an educated purchase decision. Training will be given on our to use our e-commerce platform and guidance provided on how this will help enhance our company’s web presence.

Responsibilities:

• Generate e-commerce website content
• Improve and update existing web content
• Work to build traffic and sales via our website
• Write product descriptions
• Edit product images
• Provide sales assistance to customers via email and telephone
• Answer incoming calls and process customer orders

Skills:

• Keen attention to detail
• Excellent written/oral communication, including impeccable grammar
• Higher English or a similar qualification is essential
• Efficient and hardworking
• Excellent computer literacy
• Strong commitment to customer service
• Confidence
• An understanding of digital content and its impact on a company’s web presence would be an advantage
• The ability to manage your own time and workload effectively
• Angling experience would be highly advantageous
• An understanding of HTML and Photoshop is desirable

Benefits:
• Company pension
• Employee discount
• On-site parking
• On-site gym
• Staff birthday rewards
• Staff fishing training days



Expected hours: 38/40 per week over 5 days

Join the team at Angling Active! A well-established eCommerce business, specialising in fishing tackle and based in the heart of Stirling, Central Scotland.

Become a vital part of a fast-paced, growing company dedicated to delivering exceptional service to our customers. In this role, you’ll work with a passionate team to pick, pack and dispatch orders, ensuring each parcel meets our high standards for speed and accuracy.

This role entails working at a fast tempo and to a deadline to ensure all our orders are processed correctly and leave the shop on time for dispatch. We also require the candidate to be able to work effectively under pressure and have a great attention to detail.

Previous order picking and packing experience is a plus! But what’s essential is strong English and numeracy skills, a keen eye for detail and fishing knowledge. Being able to have an understanding of what our products are, helps ensure picking and packing the right item is done properly.

This is an exciting opportunity to be part of Angling Active’s growth, in a role where your precision and dedication will be valued daily.

Full training in mail order will be provided.

• Be enthusiastic and positive
• Processing order experience/eCommerce or warehouse packing experience is an advantage
• Good English and numeracy skills
• Be competent in the use of computers
• Have a keen eye for detail
• Fishing knowledge is essential

• Company pension
• Employee discount
• On-site parking
• On-site gym
• Staff birthday rewards
• Staff fishing training days

Expected hours: between 38-40 per week over 5 days

All of our roles are in-person at Angling Active, Agricultural Centre, Stirling, FK9 4RN.

All applications are to be directed to the Hiring Manager by email only, please apply by sending an email with a covering letter and C.V. to cv@anglingactive.co.uk

At Angling Active, we recognise that talented people are our most important asset. An ever growing and successful business established as a small father & son outfit in 1999, we are now a large team with a powerful and enviable skill-set leading the way in the recreational angling industry throughout the UK and Internationally.

With Angling Active’s business growth comes increasing investment in the people within it, and thus a genuine sense of pride within our core values is recognised amongst us and by our customers.

• The knowledgeable in store sales team are ready to welcome everyone that walks in the door and establish exactly what that customer wants from his or her visit. Training schedules maximise our ability to provide credible advice and product suggestions to the already knowledgeable customer. We pride ourselves on providing the best customer service available in the angling retail industry in a relaxed and non-pressurised manner.


• Behind the scenes we have our own, in-house dedicated team of web developers and content editors maintaining our e-commerce website. This is populated with unique and creative content and supported by marketing and media materials that are constantly produced by us, inspired by UK events, seasons and our customers.


• The sophisticated store room has state of the art systems in place and managed full time to manipulate the huge number of incoming product deliveries into our formula of procedures and systems.


• The phones and email help desk are managed by dedicated and fully trained representatives that continue the experience-driven service we offer across the business.


• Lastly, the order dispatch team is committed to providing immediate turn-around of our distance sales, accurately and professionally packed and dispatched to UK and international locations.