Terms and Conditions of sale prior to 28th March 2011
Angling Active is the online trading name of Angling Centre Stirling Ltd. Established in 1999, Angling Centre Stirling is a limited company. Registration number: SC194095. Registered office: Colquhoun Street, Braehead, Stirling, Scotland, FK7 7PX
through our site
Making a purchase could not be easier. Just browse our on line shop and add any items that you wish to purchase to your shopping basket.
you have finished shopping proceed to the checkout and you
will have the option to choose your delivery method and pay using any
credit / debit card. Our payments are processed by Sagepay, One of the
payment providers in the UK.
Your payment and card details are sent via an SSL encrypted
link, ensuring your privacy and security.
Shipping and Handling
We are based in Stirling in Scotland and ship our parcels both to the UK and Worldwide.
UK parcels are sent either via Royal Mail or by Courier service. Parcels out with the UK are normally sent by Airmail or a courier of our choice.
We aim to dispatch all items on the same day the order is received.
Items for standard delivery received before 3pm will be sent on the same day, provided they are in stock. We will endeavour to dispatch any orders received after this time on the same day, but this cannot be guaranteed.
To be eligible for our next day delivery service, your order must be received by 12pm. Any orders received after this time may still be dispatched that day but due to restrictions by our courier this may not be possible.
of stock and Special Order Items
We aim to hold stock of all items on our site, where this is not the case we aim to mark on the site the expected delivery time from ordering. When an item is not available for same day dispatch we will contact you by E-Mail and you will have the option to wait for the stock to arrive, amend your order or of course cancel the order.
Gift vouchers are available to buy through our website and can be redeemed online or in person in our large retail outlet in Stirling. The vouchers will be sent by post in a presentation gift card. Should you wish to have the vouchers sent directly to a friend or relative please ensure you fill in their details in the “delivery address” section of the checkout process.
If you wish to use your voucher as payment when shopping online you must first post the voucher back to us at the address listed on our “contact us” section. We will then convert the voucher to a “Discount Code” that can be used during the checkout process. Should you wish to be issued with a “Discount Code” rather than a gift voucher in a presentation card then please email us before making your purchase. Discount Codes cannot be used in-store and are only valid on this website.
Vouchers are valid for 6 months from their issue date, have no cash value and change cannot be given either in store or online.
Your right to return goods is protected by the EU Distance Selling Directive and the Sale of Goods Act 1979. These regulations permit you a 7 day cooling off period in which time you may return the goods to us for a refund. You are responsible for the return of the items and they must be returned to us in an as new condition, with the original, intact packaging. To be eligible for this you must contact us before returning your items to obtain a returns authorisation number. Any products returned without this may incur delays in processing. We recommend you use a reputable courier service and obtain proof of delivery. Proof of posting is not proof of delivery.
All products sold by us are covered by the standard one year return to base warranty. Should you have any issues with a product bought through our online store then please phone or email us and we will do our best to assist you.
Quite often the manufacturer of certain products (for example “fishing rods”) may offer an extended warranty that exceeds your statutory rights. Should you encounter a problem during this extended period we would recommend that you contact the manufacturer of your product to take advantage of this warranty if it is valid. We are happy to supply you with contact details or courier assistance should you need them.
are not affected.
We take your privacy seriously and do not pass on, sell or otherwise disseminate your details to any third party without your expressed permission. We collect your details only to efficiently process your order. We may hold your details on file to enhance your future order experience.
may occasionally contact you via email or post with offers of
products, promotions or special offers specifically relating to Angling
Stirling. Should you wish to be removed from our database then please
our customer services department. You will find details on how to
contact us on
our Contact us page.
We will happily provide you with all the information we have about you if you request it in writing, accompanied with proof of ID and a £10 administration fee to:
Angling Centre Stirling, Colquhoun Street, Stirling, FK7 7PX